Verizon Wireless Data Charges (FCC Investigation)
Verizon Wireless settled with the Federal Communications Commission (FCC) over its practice of charging “mystery fees” to mobile phone customers since November 2007. In January 2010, the FCC began investigating consumer complaints and press reports about unexplained data charges. The investigation focused on “pay-as-you-go” data fees, charges of $1.99 per megabyte that apply to Verizon Wireless customers who do not subscribe to a data package or plan, and found that approximately 15 million “pay-as-you-go” customers were or may have been overcharged for data usage. It was determined that the erroneous fees were caused by unauthorized data transfers initiated automatically by applications (like games) built into certain phones; accessing certain web links that were designated as free-of-charge (e.g., the Verizon Wireless Mobile Web homepage); unsuccessful attempts to access data when there was insufficient network coverage to complete the requested data transfer; and unwanted data transfers initiated by third parties and affecting customers who had content filters installed on their phones. Verizon Wireless agreed to pay the government $25 million. See related Verizon Communications instance, “Verizon Wireless Data Charges (Class-Action Lawsuit)”.
- Misconduct Type
- Consumer Affairs
- Enforcement Agency
- Contracting Party
- Court Type
- Date of Settlement Announcement
|Verizon Communications, Inc.||$25,000,000|
Verizon Wireless Data Charges (Class-Action Lawsuit)
Verizon Communications, Inc.